Ridgeline HR - IiP Case Study

“Yell has been working with the Investors in People Standard since 1997, not because it’s a ‘nice to have’ but because it delivers real benefits for our organisation.” That is what John Condron, Chief Executive of Yell Group has to say about Investors in People.

Yell Group has been recognised again as an Investors in People Champion in 2009, having first achieved that status in 2005 and is the only company in Europe to win the European Quality Award twice (1999 & 2004). In March 2008, The business has also been rated 9th in Sunday Times' Best 100 companies to work for.

The company boasts employee satisfaction ratings in excess of 90% and that managers spend 80% of their time on coaching which has a poositive and lasting impact on customer service levels.

Download the full case study.

IiP Case Study - Yell Group.pdf


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